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POST : L1/L2 Support Engineer – Confluent Kafka

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LOCATION : Gandhinagar

TECH STACK :L1/L2 Support Engineer – Confluent Kafka

REQ EXPERIENCE :4 years

JD :

 Job Summary

We are looking for an experienced L1/L2 Support Engineer – Confluent Kafka with strong hands-on experience in Kafka support, Red Hat/Linux administration, and cluster management. The ideal candidate should have experience supporting production environments, troubleshooting Kafka-related issues, and working within the BFSI domain.

Key Responsibilities
Provide L1/L2 production support for Confluent Kafka environments.
Monitor Kafka clusters, brokers, topics, partitions, consumer groups, and replication status.
Troubleshoot Kafka performance, connectivity, consumer lag, broker, and cluster-related issues.
Monitor Kafka alerts and proactively identify potential production issues.
Perform incident analysis, troubleshooting, and resolution within defined SLAs.
Support Kafka topic creation, configuration changes, partition management, and access-related activities.
Monitor and troubleshoot producer and consumer issues.
Work with development and application teams to resolve Kafka integration issues.
Perform basic Kafka cluster administration and health checks.
Work on Red Hat Linux/Linux servers and troubleshoot OS-level issues impacting Kafka services.
Monitor system resources such as CPU, memory, disk utilization, and network connectivity.
Support Kafka upgrades, patches, configuration changes, and maintenance activities.
Perform log analysis and identify root causes of recurring issues.
Create and maintain incident, problem, and knowledge-base documentation.
Participate in on-call/shift support activities as required.
Follow BFSI security, compliance, and operational standards.
Required Skills
4+ years of experience in production support / L1-L2 support.
Strong hands-on experience with Apache Kafka / Confluent Kafka.
Experience in Kafka cluster monitoring and troubleshooting.
Good knowledge of Kafka brokers, topics, partitions, replication, consumer groups, and offsets.
Experience troubleshooting consumer lag, broker issues, connectivity issues, and performance problems.
Strong knowledge of Red Hat Linux / Linux administration.
Experience with cluster monitoring and basic cluster management.
Good understanding of networking, ports, connectivity, and server troubleshooting.
Experience with production incident management and SLA-based support.
Strong analytical and problem-solving skills.
Good communication and coordination skills.
Experience in the BFSI domain is preferred/mandatory