Tele Caller (Work From Home)

@NBFC Email Job

Job Detail

  • Job ID 9335
  • Offered Salary 1000
  • Experience Less Than 1 Year
  • Gender Female
  • Industry Finance
  • Qualifications Degree Bachelor

Job Description

The job description (JD) of a Telecaller, also known as a Telemarketer or Call Center Representative, typically includes the following responsibilities and qualifications.

Telecaller Job Description:


  1. Outbound Calls: Make outbound calls to potential customers or clients with the aim of selling a product or service, generating leads, or conducting surveys.
  2. Customer Service: Handle inbound calls from customers, address their inquiries, provide information about products/services, and resolve issues or complaints.
  3. Product/Service Knowledge: Acquire a thorough understanding of the products or services being offered to effectively communicate features and benefits to potential customers.
  4. Sales Pitch: Develop and deliver a persuasive sales pitch to encourage potential customers to make a purchase or take a desired action.
  5. Maintain Customer Database: Update and maintain accurate records of customer interactions, transactions, and details.
  6. Achieve Sales Targets: Work towards achieving individual or team sales targets and contribute to the overall success of the sales team.
  7. Follow-up Calls: Conduct follow-up calls to existing customers to ensure satisfaction, promote additional products/services, or address any concerns.
  8. Feedback Collection: Gather feedback from customers and provide insights to the sales and marketing teams for continuous improvement.
  9. Adhere to Scripts and Guidelines: Follow established scripts and guidelines to maintain consistency in communication and adhere to company policies.
  10. Time Management: Efficiently manage time to maximize the number of calls and achieve daily, weekly, or monthly targets.


  1. Communication Skills: Excellent verbal communication skills with the ability to articulate information clearly and persuasively.
  2. Listening Skills: Attentive listening skills to understand customer needs and concerns.
  3. Patience and Persistence: Patience in handling customer queries and persistence in achieving sales goals.
  4. Computer Literacy: Basic computer skills for updating customer records and using relevant software.
  5. Negotiation Skills: Ability to negotiate and persuade customers effectively.
  6. Customer-Focused: A customer-centric approach with a focus on delivering a positive customer experience.
  7. Teamwork: Ability to work collaboratively with team members and other departments.
  8. Resilience: Ability to handle rejection and maintain a positive attitude.
  9. Adaptability: Flexibility to adapt to changing scripts, products, or processes.
  10. Ethical Conduct: Maintain high ethical standards in sales practices