Job Detail
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Job ID 9335
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Offered Salary 1000
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Experience Less Than 1 Year
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Gender Female
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Industry Finance
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Qualifications Degree Bachelor
Job Description
The job description (JD) of a Telecaller, also known as a Telemarketer or Call Center Representative, typically includes the following responsibilities and qualifications.
Telecaller Job Description:
Responsibilities:
- Outbound Calls: Make outbound calls to potential customers or clients with the aim of selling a product or service, generating leads, or conducting surveys.
- Customer Service: Handle inbound calls from customers, address their inquiries, provide information about products/services, and resolve issues or complaints.
- Product/Service Knowledge: Acquire a thorough understanding of the products or services being offered to effectively communicate features and benefits to potential customers.
- Sales Pitch: Develop and deliver a persuasive sales pitch to encourage potential customers to make a purchase or take a desired action.
- Maintain Customer Database: Update and maintain accurate records of customer interactions, transactions, and details.
- Achieve Sales Targets: Work towards achieving individual or team sales targets and contribute to the overall success of the sales team.
- Follow-up Calls: Conduct follow-up calls to existing customers to ensure satisfaction, promote additional products/services, or address any concerns.
- Feedback Collection: Gather feedback from customers and provide insights to the sales and marketing teams for continuous improvement.
- Adhere to Scripts and Guidelines: Follow established scripts and guidelines to maintain consistency in communication and adhere to company policies.
- Time Management: Efficiently manage time to maximize the number of calls and achieve daily, weekly, or monthly targets.
Qualifications:
- Communication Skills: Excellent verbal communication skills with the ability to articulate information clearly and persuasively.
- Listening Skills: Attentive listening skills to understand customer needs and concerns.
- Patience and Persistence: Patience in handling customer queries and persistence in achieving sales goals.
- Computer Literacy: Basic computer skills for updating customer records and using relevant software.
- Negotiation Skills: Ability to negotiate and persuade customers effectively.
- Customer-Focused: A customer-centric approach with a focus on delivering a positive customer experience.
- Teamwork: Ability to work collaboratively with team members and other departments.
- Resilience: Ability to handle rejection and maintain a positive attitude.
- Adaptability: Flexibility to adapt to changing scripts, products, or processes.
- Ethical Conduct: Maintain high ethical standards in sales practices