Customer Care Executive | BPO

@International BPO posted 11 months ago in BPO Email Job

Job Detail

  • Job ID 990
  • Offered Salary 1000
  • Experience Less Than 1 Year
  • Gender Female
  • Industry Banking
  • Qualifications Degree Bachelor

Job Description

Openings available:

Role: Support / Customer Service Profile /Sales process
Shift Timings: Rotational Shift / US Shift/ UK shifts
Graduate Qualifications : Any Graduates
ROLES & RESPONSIBILITY :

Customer Focus

  • Take ownership of each customer while empathizing and prioritizing customer needs.
  • Resolve conflicts and manage customer expectations.
  • Determine customer needs and provide appropriate solutions through relationship building.

Problem Solving Skills

  • Approach problems logically and with good judgment to ensure the appropriate customer outcome.
  • Make appropriate decisions on behalf of the customer quickly and effectively.
  • Effectively prioritize work to ensure efficiency.
  • Conduct research as needed.

Required Candidate profile

* Candidates who are Freshers/Recent graduates or relevant experience can apply

* Ok to Work in 24/7 Shifts and Night shifts.

*Possess good analytical skills – detail oriented

*Possess good communication skills, both oral and written

 
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